What if my ring is faulty or not as described?

Contact us and we will repair, replace or refund it as the Australian Consumer Law requires. Workmanship faults are also covered by our limited lifetime workmanship warranty.

I ordered before 6 October 2026. Can I still return my ring?

Yes. Orders placed before 6 October 2026 keep the 30-day change-of-mind return they were sold with: contact us within 30 days of delivery and post the ring back to us at your cost. Engraved and fully bespoke rings were already excluded.

Returns & Exchanges | Nathan Aubrey

Q: Can I return a Nathan Aubrey ring?

Every Nathan Aubrey ring is made to order, so rings are final sale: we don't offer change-of-mind returns, refunds or exchanges. Faulty items are always covered by our warranty and the Australian Consumer Law.

Q: What if the size is not right?

Your first eligible resize within 12 months of delivery is free. You cover postage to send the ring to us; we cover the insured return leg of the resize only, within Australia; all other return postage is at your cost.

Made to order. Final sale. Every Nathan Aubrey ring is made to order in your size, so we don’t offer change-of-mind returns, refunds or exchanges. Faulty items are always covered by our warranty and the Australian Consumer Law.

Final sale on made-to-order rings

Because each ring is made for you after you order, change of mind (including choosing a different style, width or metal) is not a reason for a return, refund or exchange. Please check your size before you order: our ring size guide and free ring sizer are there to help.

Faulty, damaged or not as described

Your rights under the Australian Consumer Law are not affected. If a ring arrives faulty, damaged or not as described, contact us and we will repair, replace or refund it as the law requires. Workmanship faults are also covered by our limited lifetime workmanship warranty.

Fit and resizing

If the size isn’t right, your first eligible resize within 12 months of delivery is free. You cover postage to send the ring to us; we cover the insured return leg of the resize only, within Australia; all other return postage is at your cost. See Ring Resizing.

Orders placed before 6 October 2026

Orders placed before 6 October 2026 keep the 30-day change-of-mind return they were sold with: contact us within 30 days of delivery, the ring must be unworn apart from a reasonable try-on, undamaged and returned with its original box, and you post it back to us at your cost (a tracked, insured service is strongly recommended). Engraved rings and fully bespoke commissions were already excluded.

How to contact us

Use the form below for a fault, a resize or an order placed before 6 October 2026, or email [email protected]. Every request is reviewed personally.

This form needs JavaScript.

If you can't enable it, email us at customersupport@nathanaubrey.com.au with your order number and what you would like us to do, and we will set the return up for you by hand.

Please wait for our reply before posting anything - we will confirm the address and the reference to write on the parcel.

Step 1 of 4

Start a return or exchange

Pop in your order number and the email you ordered with, and we will pull up your order.

Step 2 of 4

What are you sending back?

Why is it going back?

It doesn't fitChanged my mindFaulty or damagedWrong item sentNot as describedSomething else

Tell us a bit more

Step 3 of 4

What would you like us to do?

This item can be exchanged but not refunded.

Swap for a different sizeSame ring, different size. Pick your size on the next screen - once approved you get an exchange code to order it with.Swap for a different ringA different ring altogether. Once approved you get an exchange code to shop with, and you pay any difference at checkout.RefundMoney back to the card or account you paid with.Store creditA one-use code for the full value, minus any fee.

Pick your new size

Greyed-out sizes are out of stock right now.

Which ring would you like instead?

Step 4 of 4

That's in - thank you

Your return reference is:

What happens next

We review your request and email you the return instructions, including where to post it and what to write on the parcel. Please hang on to the ring until you hear from us.

Track this return - we have emailed you the same link.

Who we are: Nathan Aubrey (nathanaubrey.com.au) is operated by 3Servants Pty Ltd (ABN 85 167 988 196), Australia. Contact: [email protected].